Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed t...
Tue, 10 Mar, 2026 at 7:13 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Note: DOC ITA employees will need to update their information in Go...
Tue, 10 Mar, 2026 at 7:14 AM
Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employment Type ...
Mon, 9 Nov, 2026 at 11:16 PM
Support Category: Inactive Account Specialist Notes: LES: Locally Employed Staff - LES staff are DOC employees that are locally hired around the wo...
Tue, 10 Mar, 2026 at 7:14 AM
Support Category: User Account | No Account Specialist Notes: IMPORTANT! Confirm whether the user is an LES Employee. If so, use the No Accoun...
Thu, 20 Aug, 2026 at 9:07 AM
Support Category: User Account | No Account Specialist Notes: Note: Contractors are not provided an account in the CLC. Standard Response: ...
Tue, 10 Mar, 2026 at 7:15 AM
Support Category: User Account | No Account Specialist Notes: Some Interns will be granted accounts, some will not. Our internal Admins must send t...
Sun, 20 Sep, 2026 at 9:14 AM
Support Category: User Account | No Account Specialist Notes: *LES = Locally Employed Staff LES staff are DOC employees who are locally hired ...
Thu, 20 Aug, 2026 at 9:08 AM
Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked...
Tue, 10 Mar, 2026 at 7:17 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If the user has a CLC account with one bureau but is moving to ano...
Thu, 17 Sep, 2026 at 12:59 AM
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