CLC account creation typically takes 4-8 weeks from the user's hire date. Escalate if:

• More than 8 weeks have passed since the user's hire date.
• The user states they need urgent access to complete required training.

Always include the following details in your ticket (and the full training title, if applicable):

• Employment Type:
• Start Date:
• Supervisor's Name:
• Supervisor's Email:

Note: If a user enters/updates their email address in GovTA, the 4–8-week account creation timeframe does not restart.

If you are a permanent employee, a CLC account will be created for you automatically based on the data feed from GovTA. This process typically takes 4-8 weeks from your hire date. To ensure this process goes smoothly, please verify that your email address is correct in GovTA. Here are the steps to update your email address in GovTA:

1. Log in to GovTA: https://docgovta.commerce.gov/govta.
2. Select ‘Settings’ in the upper-right corner.
3. Verify your ‘Email Address’ is correct. If needed, update it and select ‘Save’.
4. If you need further assistance, reach out to your Timekeeper.

Most contractors do not get a CLC account. Please reach out to your supervisor to confirm if you are required to have an account. If you do require an account, your supervisor should reach out to your bureau's CLC administrator to request one.