Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 3

• SSO
• Non SSO
• Admin Login

Account Related 14

• How Do I Register for an Account?
• Account Information Incorrect
• Inactive Account
• Inactive Account | LES Employee (Locally Employed Staff)
• No Account | Federal Employee

View all 14

Basic Support 1

• I Need More Support Outside of End-User Support

Training Related 8

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

View all 8

Specific Training 8

• Cyber Awareness Challenge (2026) CSAT
• Mandatory ITA Travel Policy Training 2025
• DOC Customized Purchase Card Training Update FY2026
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership

View all 8

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 10

• 2020 ITA Travel Card Training - Not Assigned
• Foreign Travel Briefing Course Retired
• No FEAR Act OIG Hotline Operations Home Broken Link
• No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading
• Property Management Courses | Completion Issues

View all 10