Login Related

SSO | Login
Support Category: SSO Specialist Notes: Please use the following document the DOC Administrators have provided us to assist users with activating th...
Tue, 10 Mar, 2026 at 6:59 AM
SSO | Login Issues
Support Category: SSO Specialist Notes: DOC ITA has always used SSO as the primary method for their end-users to log into the CLC. Users are req...
Tue, 10 Mar, 2026 at 6:59 AM
SSO Issues | Emails Do Not Match
Support Category: SSO Specialist Notes: Users may experience issues accessing the CLC via SSO if the email addresses associated with each account do...
Tue, 10 Mar, 2026 at 7:00 AM
Password Reset Request
Support Category:  Login Request Specialist Notes: 1. Log in with your personal ID 2. Hover over (do not click) the Admin button in the navigati...
Tue, 10 Mar, 2026 at 7:02 AM
CLC Manual Password Reset
Support Category: Login Request Specialist Notes:  While it isn't an issue we see often, the CLC Administrators have given us permission to manual...
Tue, 10 Mar, 2026 at 7:10 AM
Login Requests | Cannot Access DOC Email
Support Category: Login Inquiry Specialist Notes:  In the case where a user does not have access to their DOC bureau email (@noaa.gov, @trade.gov,...
Tue, 10 Mar, 2026 at 7:11 AM
Login Requests | No Personal Email Addresses
Specialist Notes: All Login Requests must have a Government Email Address in order for you to reset the password. Due to security issues, personal emai...
Tue, 10 Mar, 2026 at 7:12 AM
Admin Password Reset
Support Category: Admin Assistance | CLC Admin Login Request Specialist Notes: Standard Response: I apologize for the difficulty you're ex...
Tue, 10 Mar, 2026 at 7:03 AM
DOC Multifactor Authenticator for CLC Administrators
Support Category: Admin Assistance Specialist Notes: WHAT SHOULD YOU KNOW? The DOC Administrators are currently working on enabling Multifact...
Tue, 10 Mar, 2026 at 7:09 AM