| Support Category: User Account | No Account |
| Specialist Notes: |
IMPORTANT Please confirm that the user is a Federal Employee and NOT an LES employee before providing this SR. (Locally Employed Staff - LES staff are DOC employees that are locally hired around the world at US Embassies and US Consulate Generals) If they are an LES Employee, please use this SR instead - LES Locally Employed Staff) Employee |
| Standard Response: |
If you are a permanent employee, a CLC account will be created for you automatically based on the data feed from GovTA within approximately 4 weeks of your hire date. To ensure this process goes smoothly please check to ensure your email address is correct in GovTA.
Here are the steps to update your email address in GovTA:
Login to your GovTA account. In the upper right-hand corner click on “Settings”. Towards the bottom of the screen, you will see an “Email Address” field, confirm that your email address is correct/or if it needs to be updated change your email address then click the “Save” button.
Should you need further assistance, please reach out to your Timekeeper.
